• Is it always necessary to complain?
• When is it appropriate to complain in a restaurant?
• What do you think of the saying, “The customer is always right.”?
• What do you say to someone to complain about bad service in a store or restaurant?
• Have you ever gotten angry at a worker in a store or a restaurant?
• What are some reasons why we might need to complain in a store or restaurant?
• What are some reasons why you would not complain about bad service?
• Do you prefer to make a complaint over the telephone or in person?
• When is it necessary to write a letter of complaint?
• Is it common in your country to complain about bad service?
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